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Terms of Service

Last updated: July 16, 2026

1. Scope

These terms apply to BotMatic websites, demos, dashboards, messaging automation, inbox features and integrations with WhatsApp Business, Instagram, Messenger, Telegram and website chat.

2. Service

BotMatic helps businesses receive, classify, answer and route customer messages. The service may include AI-assisted replies, manual human takeover, quick replies, channel setup, analytics and support.

3. Pricing

The standard BotMatic plan starts at €49 per month and is monthly cancellable. A one-time setup fee of €149 applies unless agreed otherwise in writing. Official WhatsApp Business Platform costs charged by Meta may apply separately depending on number, usage, message templates and region.

4. Customer responsibilities

Customers must provide accurate business information, lawful content, correct channel access and clear instructions. Customers remain responsible for their own customer communication, legal compliance, product claims, pricing, opening hours and commercial decisions.

5. AI output

AI-generated replies may be incomplete or incorrect. Customers should review their bot setup, test replies and use human takeover for sensitive, complex or high-risk conversations.

6. Channel providers

BotMatic depends on third-party providers such as Meta, Telegram, hosting providers and AI providers. Availability, permissions, pricing or policies of those providers may change. BotMatic is not responsible for outages or restrictions caused by third-party platforms.

7. Service availability

We work to keep services reliable, but uninterrupted availability cannot be guaranteed. Maintenance, provider outages, API changes or security incidents may temporarily affect the service.

8. Cancellation

Monthly subscriptions can be cancelled with notice before the next billing period. Already delivered setup work and paid periods are not automatically refunded unless required by law or agreed in writing.

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